Job Summary:
The Deliverability Operations Specialist provides part-time operational support for the Deliverability team, ensuring efficient day-to-day management of customer and system-level deliverability needs. This role is responsible for processing abuse complaints, completing internal data requests, and supporting routine analysis for Customer Success, App Support, and the broader Deliverability organization. Ideal candidates will have strong analytical skills, experience with SQL and spreadsheet tools, and an interest in email deliverability or messaging operations.
Responsibilities:
- Monitor, triage, and process abuse complaints and escalations in a timely and accurate manner.
- Fulfill internal data and reporting requests from Customer Success Managers and App Support, including dataset retrieval, validation, and delivery in clear, organized formats.
- Build, update, and maintain recurring and ad hoc deliverability reports for internal stakeholders and customer-facing needs.
- Assist with analysis of sending behavior, email engagement metrics, and reputation indicators to support broader deliverability initiatives.
- Maintain documentation, logs, and data workflows related to reporting and abuse management.
- Collaborate with the Deliverability team to identify opportunities for process improvements and automation.
- Support basic scripting or automation tasks (when applicable), such as generating reports or cleaning datasets.
- Handle sensitive customer data with the highest level of security, confidentiality, and integrity.
Core Technical Skills (Must Have)
- Proficiency in SQL (Microsoft SQL Server, MySQL, or equivalent) with the ability to query, filter, and join large datasets.
- Strong skills in Excel or Google Sheets, including formulas, pivot tables, and data cleaning.
- Experience with data visualization tools such as Metabase or Tableau.
- Basic scripting experience (e.g., PowerShell or similar).
- Solid understanding of database fundamentals and data hygiene best practices.
- Ability to manage an operational task queue with accuracy, consistency, and attention to detail.
- Strong organizational skills and the ability to prioritize multiple concurrent requests.
- Nice to have: Python or other programming/scripting experience.
Education and Experience
- 1–3 years of experience in a data operations, technical support, or analytical role.
- Exposure to email deliverability, messaging systems, or marketing technologies is a plus but not required.
- Coursework or a degree in Computer Science, Information Systems, Data Analytics, or a related field is preferred but not required.
This role is for Aumni’s client, MessageGears:
MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position.
About Aumni Techworks:
Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India. So, while you are working for a services company, you are working within a product team and growing with them. We do not take projects, and we have long term (open ended) contracts with our clients. When our clients sign up with us, they are looking at a multi-year relationship. For e.g. Some of the clients we signed up 8 or 6 years, are still with us. We do not move people across client teams and there is no concept of bench. At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany. 300+ and growing.
Benefits of working at Aumni Techworks:
• Our award-winning culture reminds us of our engineering days.
• Medical insurance (including Parents), Life and Disability insurance
• 24 leaves + 10 public holidays + leaves for Hospitalization, maternity, paternity and bereavement.
• On site Gym, TT, Carrom, Foosball and Pool table
• Hybrid work culture
• Fitness group / rewards
• Friday Socials, Annual parties, treks.