Accounting Support Specialist (Remote)

Job Summary:

We are seeking a detail-oriented and experienced Accounting Support Specialist with a strong understanding of US GAAP and prior experience working with international clients.

This is a customer-facing support role, where the individual will primarily assist users of the accounting software by providing support over calls and emails. The role involves handling queries related to Accounts Receivable (AR) and Accounts Payable (AP) processes, ensuring timely resolution, and delivering a seamless customer experience.

The ideal candidate should be comfortable in a high-interaction environment, managing client queries, troubleshooting issues, and guiding customers on system usage and accounting workflows.

Responsibilities:

 Customer Support

• Act as the first point of contact for customers via calls and emails for accounting-related queries.
• Provide timely and effective resolution to issues related to AR/AP processes within the software.
• Guide customers on system usage, workflows, and best practices.
• Track, manage, and follow up on open queries to ensure closure within defined SLAs.
• Maintain clear documentation of customer interactions and resolutions.

Accounts Receivable (AR) Support

• Assist customers with queries related to receivables, collections, and invoice tracking.
• Support account reconciliations and resolution of discrepancies.
• Guide customers on payment application, including multi-currency transactions.
• Help analyze AR aging reports and flag overdue balances.

Accounts Payable (AP) Support

• Assist customers with invoice processing, approvals, and payment workflows.
• Support queries related to vendor payments (wire, ACH, checks).
• Help resolve vendor reconciliation issues and discrepancies.
• Guide users on maintaining vendor data and onboarding processes.

Compliance & Reporting 

• Assist customers with queries related to month-end and year-end close activities.
• Provide support during audit-related data preparation.
• Help generate and interpret AR/AP reports and schedules.

Requirements: 

• Bachelor’s degree in Accounting, Finance, or a related field.
• 4–6 years of experience in AR/AP, accounting, or customer support roles in accounting/software environments.
• Strong understanding of US GAAP principles.
• Experience working with international clients/customers.
• Hands-on experience with ERP/accounting systems (e.g., SAP, Oracle, NetSuite, QuickBooks).
• Strong communication skills with the ability to handle client interactions over calls and emails.
• Good problem-solving skills with a customer-first mindset.
• Ability to manage multiple queries and work in a fast-paced support environment.
• Strong attention to detail and proficiency in Excel.

About Aumni Techworks:

Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India. So, while you are working for a services company, you are working within a product team and growing with them. We do not take projects, and we have long term (open ended) contracts with our clients. When our clients sign up with us, they are looking at a multi-year relationship. For e.g. Some of the clients we signed up 8 or 6 years, are still with us. We do not move people across client teams and there is no concept of bench. At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany. 300+ and growing.

Benefits of working at Aumni Techworks:   

• Our award-winning culture reminds us of our engineering days. 

• Medical insurance (including Parents), Life and Disability insurance 

• 24 leaves + 10 public holidays + leaves for Hospitalization, maternity, paternity and bereavement. 

• On site Gym, TT, Carrom, Foosball and Pool table 

• Hybrid work culture 

• Fitness group / rewards 

• Friday Socials, Annual parties, treks.