Position Summary:
We are looking for Customer Support Representative. Who can respond to customer inquiries, resolve issues, and provide product/service information via multiple channels.
Responsibilities:
• Provide a positive first point of contact with customers who may be having an issue.
• Utilize ticketing and several proprietary software systems.
• Escalate customer issues appropriately and report emergency situations to management.
• Handle requests and projects as directed in a timely manner.
• Update multiple systems with most up-to-date information.
• Perform Q/A Testing on systems as needed.
• Work cross-departmentally to streamline processes.
• Support fuelling locations and vendors in alignment with dispatching and troubleshooting protocols.
• Dispatch maintenance issues using a variety of Standards of Procedures (SOPs) and Service Level Agreements (SLAs) to vendors nationwide.
• Perform other duties as assigned.
Standard Expectation:
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicates clearly and effectively in both verbal and written communication.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.
Skill Requirement:
• 1+ years of experience in a customer service role preferred.
• Proficiency with the Microsoft Office suite: Excel, Word, Outlook, OneDrive, etc.
• Strong written and verbal communication skills.
• Strong data entry and reporting capabilities.
• Accurately type 60 WPM.
• Strong attention to detail.
• Availability for flexible scheduling required.
• Ability to work independently and as part of a team.
• Standard software troubleshooting capabilities.
About Aumni Techworks
Established in 2016, Aumni Techworks partners with its multinational clients to incubate and operate remote teams in India using the AumniBOT model. With a team of 250 and growing, our mission is to provide a quality alternative to project-based outsourcing.
Benefits of working at Aumni Techworks:
• Work within a product team on cutting edge tech with one of the best pay packages.
• No politics, no bench, voice your opinion, flat hierarchy, and global exposure
• Work environment to re-live our fun college days (awarded as Best culture by Pune Mirror)
• Recharge frequently with Friday socials, dance classes, theme parties and monsoon picnic.
• Breakout spaces at the office – Gym, Pool, TT, Foosball and Carrom
• Health focused – Insurance coverage and get in shape with AumniFit (Do not miss our 4 PM plank!)