Position Summary:Eagerly seeking a new Software Support Specialist to join our growing team. In this role, you will work directly with our clients to provide customer service, technical assistance and troubleshooting support on the usage of our award-winning event management software products. If you are tapped into the thought process of an Event Planner and have a passion for easing their pain through providing amazing service, you’ll love growing with us!
Responsibilities:
• Build functional test plans and test cases based on the business requirements and user stories
• Document defects in defect tracking system and retest fixed defects.
• Work closely with the development and product team to resolve issues.
• Assist other team members, as necessary, with test design, test approach, testing, requirement clarifications, etc.
• Crosstrain and mentor less experienced QA team members.
• Responsible for on-time, quality releases
Requirement:
• 2+ years of commodity experience in one of the following areas
• Trade Confirmation Analyst
• Commodity Settlement Analyst experience working with a company which trades physical commodities.
• Operations / logistics
Preferred experience in one or more of the following commodities:
• Energy - Oil, Natural Gas, Electric Power. US or International
• Metals and other
• Grains and other soft commodities
About Aumni Techworks:
Established in 2016, Aumni Techworks partners with its multinational clients to incubate and operate remote teams in India using the AumniBOT model. With a team of 250 and growing, our mission is to provide a quality alternative to project-based outsourcing.
Benefits of working at Aumni Techworks:
• Work within a product team on cutting edge tech with one of the best pay packages.
• No politics, no bench, voice your opinion, flat hierarchy, and global exposure
• Work environment to re-live our fun college days (awarded as Best culture by Pune Mirror)
• Recharge frequently with Friday socials, dance classes, theme parties and monsoon picnic.
• Breakout spaces at the office – Gym, Pool, TT, Foosball and Carrom
• Health focused – Insurance coverage and get in shape with AumniFit (Do not miss our 4 PM plank!)